Curium changed how we handle claim intake and complaints. We used to go back and forth chasing missing info – now we have everything from the start.
About Enthusiast Motor Insurance
Enthusiast Motor Insurance offer tailored insurance coverage for car collectors. Enthusiast started in 2010 with a strong presence across Australia, writing over 77,000 policies of all different colours, shapes, and makes.
Use case: Claims Lodgement tool
Key takeaways
Less admin, better customer experience and stronger compliance.
- 30% faster claims intake enables quicker assessment and better customer experience.
- 50% faster reporting means stronger regulatory confidence and operational visibility.
- 80% faster complaint lodgement, helping the team respond quickly and stay compliant.
"Curium gives us the visibility we need to stay on track."
The challenge: manual lodgement slowed down a fast-moving team
Enthusiast Motor Insurance protects Australia’s passion vehicles - from vintage restorations to high-performance builds.
But as business grew, their manual claims process couldn’t keep up. Claims came in via basic web form and a static PDF that didn’t adapt to claim type. That meant:
- Customers often submitted incomplete or irrelevant info
- Staff lost time chasing details and retyping data
- Attachments arrived across multiple emails, taking hours to manage
We’d spend hours chasing information, retyping data, and clarifying missing details. It added time and duplicated effort.
The solution: A smarter, smoother lodgement experience
Enthusiast implemented Curium’s digital Claims Lodgement tool, integrated alongside their existing claims system. The impact was immediate for both customers and the team.
Dynamic, Customer-Friendly Form
Curium’s lodgement form adapts based on claim type, so customers only answer relevant questions. This resulted in fewer incomplete submissions and structured data arrives ready for assessment.
Built-In Communication & File Management
No more manual follow-ups or inbox chaos. Customers receive an automatic confirmation email reinforcing the team’s 24-hour response promise. And all attachments land in one central, secure location.
The results
30% faster claims intake
Claims now land complete and ready to go - reducing admin, human error, and delays.
File management, solved
Previously, claims could come through in dozens of oversized email attachments. Now, everything lands in one centralised place in Curium, visible to the team instantly.
Stronger Compliance Control - 80% Faster Complaint Lodgement
Curium gives real-time visibility into complaints and potential breaches, helping the team stay on top of compliance timeframes and make faster decisions.
“We live and die by compliance timeframes such as GICOP’s 30-day complaint timeframe. Curium gives us the visibility we need to stay on track.”
Complaint lodgement time has been reduced by 80%, supporting faster responses and improved compliance.
50% faster reporting
With a single view of claims, complaints, and risks, reporting is faster, cleaner, and more accurate.
Business impact: A better experience for customers and staff
For customers
Customers no longer face confusing PDFs or frustrating back-and-forth. Lodgement is simple, clear, and fast.
“We used to get complaints about our claims forms every couple of days. Since Curium, that feedback has disappeared.”
For claims staff
The team spends less time chasing details or wrangling data. They can focus on helping customers.
“It’s just a smoother day. We’re not bogged down in repetitive tasks anymore.”
For leadership
Trent now has real-time oversight into workloads, bottlenecks, and compliance risks - enabling more proactive management.
“I know who’s working on what more efficiently. I can manage capacity better and spot issues early.”